Vacation Rental Software FAQS
TenantWIZ Vacation Rental Software

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Vacation Rental Software FAQS

Getting Started

Questions & Answers regarding getting started with the TenantWIZ Vacation Rental Software system.

Online Demo

Find out how to test-drive the TenantWIZ Property Management System online.
Hosting & Upgrades

Find out some what some of the cornerstone features are of the TenantWIZ Vacation Rental Software system.
Website Features

The TenantWIZ Vacation Rental Software system inculdes a complete real-time Website with the capability of accepting reservations instantly online. Check out some of the related FAQs below.


Signing Up

Have some Questions about Signing up? Are you ready to move forward but need to clarify a few things? Check out some of the common questions & answers below.
Administration Features

Check out some of our most common questions and answers related to the adminstration control-panel
Free Online Tools

Some of the most common questions related to our free online tools. How do they differ from our premium service? Read some of the FAQs below.
Contact

Contact Information & Questions for the TenantWIZ Online Vacation Rental Software & Property Management Team
Getting Started



What is TenantWIZ?

TenantWIZ is a Web-based vacation rental software and property management software system designed to ease the headaches of managing one or multiple rental properties. Providing powerful reservation features, renter account features, owner tracking, accounting and much more, TenantWIZ's powerful array of Web-based online tools make it possible for you to have more control over your rental business than ever before.

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Who is Using TenantWIZ?

TenantWIZ is used by Vacation Rental Companies and property management companies around the world. Our easy-to-use system comes fully equipped with the ability to set preferences for European and US-date formatting along with thousands of incredible features to make managing one or multiple properties a breeze!

A few examples of TenantWIZ live Websites are:



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Do I Need more than One Property to Use TenantWIZ?

TenantWIZ has been designed to help you manage one or multiple properties through our easy-to-use interface. Even for homeowners who own only own property and are looking for a simple system to manage all aspects of their property rental business, TenantWIZ provides you with a vast array of powerful features at the palm of your hands.

From allowing renters to view instant property availability online, to making real-time reservations, to signing digital contracts, and making payments directly from their renter account, TenantWIZ gives you a professional edge to your business.

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What Does TenantWIZ Include?

The TenantWIZ service includes the following:

  • Dedicated Personal Website - Receive your own dedicated personal Website on your own domain. Simply obtain your own domain or transfer your domain name to our server cluster and we built the TenantWIZ system and Website directly on your own domain. Need customization? Free design customization of your banner is included, however, we also offer free customization services for design & additional program functionality.


  • Unlimited Software Upgrades - Our team is continuously working on improving the TenantWIZ software system and adding by adding new features, improving usability, and continuously testing the system. Your TenantWIZ vacation rental software system is upgraded automatically on a period basis as upgrades become available. Rest at ease while we continue to improve the system at no additional cost to you.


  • Software Support & Assistance - Along the way the TenantWIZ staff is there to assist you with your online rental software system. Whether it's for first-time configuration or questions along the way, our dedicated staff will help you get the answers you need!


  • Marketing Tools (Coming Soon) - The TenantWIZ service is soon to include our all new vacation rental listing service at tenantwizmall.com. As a TenantWIZ member you'll experience the ability to post free listings on the TenantWIZ Mall Website for a limited time! Stay tuned for more information regarding this exciting service.


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Can I use TenantWIZ to start a Vacation Rental Listing site like VRBO?

Yes. TenantWIZ is used by customers around the world to run both vacation rental management / property management companies as well as property listing and vacation renta listing companies. Whether you want to create a popular portal like VRBO.com or a vacation rental management company or a combination of both, TenantWIZ is the right application for you!

Through TenantWIZ's easy-to-use administration interface, you can modfiy settings that allow you to control the behavior of your Website including whether or not you want owners to be able to list their own properties and update those properties, see renter details, confirm their own reservations and much more!

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Online Demo



How do I use a Demo of TenantWIZ?

To demo the TenantWIZ rental software system please visit our online demo section and fill out the form located on the page. Upon submitting the form, information to access the TenantWIZ Online Demonstration system will be emailed to you so be sure to provide the correct email address. If you prefer to call us for a personalized walkthrough of the system you can reach us at 866-993-6879 from 9am - 5pm PST.

There are two sections to the demonstration system. The first is the online administration panel where you get to enter properties, add reservations, view invoices and just about manage every aspect of your rental business.

In addition to the administration section there is also the account login panel that is provided for renters and owners alike. The online demo will provide you with the access information to be able to see just what a renter or owner see's when a reservation is placed, from managing that reservation, to inserting it, modifying avaialbility dates (for owners), and so much more!

To see some live examples of TenantWIZ Websites, click here.

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Can I test-drive the Administration Section?

Yes, you can test-drive the TenantWIZ administration section prior to purchasing TenantWIZ. To do so you will need to visit our online demo section and fill out the form located on the page. Upon submitting the form, information to access the TenantWIZ Online Demonstration system will be emailed to you so be sure to provide the correct email address.

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Do owners & renters have their own Account Panel?

Yes. Owners & Renters have great flexibility within the system whereas owners & renters have the capabilities (based upon the rules you assign in the system) to completely manage & create bookings online. To demo the renter & owner login system, you will need to visit our online demo section and fill out the form located on the page. Upon submitting the form, information to access the TenantWIZ Online Demonstration system will be emailed to you so be sure to provide the correct email address.

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Hosting & Upgrades



What type of Hosting Account is Included with TenantWIZ?

TenantWIZ comes fully equipped with a Windows Server based hosting account along with the powerful database architecture of Microsoft SQL Server. The standard hosting account included with the TenantWIZ software system allows for up to 400 MB of disk space and 8 GB of transfer allowance per month.

We also offer more enhanced hosting accounts for those customers needing the flexibility of more bandwith and disk space. To learn more about the hosting accounts that TenantWIZ offers, click here.

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Are upgrades free or do I have to pay for them?

bug TenantWIZ upgrades are included in the monthly service price. Our team is working hard to continuously update the system, adding features, fixing bugs and enhancing overall functionalities of the system.

In addition, our team performs customizations upon request from time to time. Should you have an upgrade request, please email it to our support staff by using our online contact form.

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What type of Platform is TenantWIZ run on?

bug TenantWIZ runs on a Microsoft IIS 6.x server cluster along with a SQL Server database architecture. To learn more about our hosting platform, click here.

Our hosting services provides you with managed hands-free administration of your Website & account 24/7/365.

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How about Security? Is an SSL certificate Included?

Security is always an important issue when dealing with critical and sensitive information including credit cards. At TenantWIZ we take the security of your data very seriously. We're continuously hard at work protecting your data and securing our databases from potential intrusion.

Payment is compatible with several different third-party payment processors which offer their own secure payment processing methods. However, for customers who desire to process payments directly on their own Websites, TenantWIZ offers hosting packages which provide you with the capability of having an SSL certificate.

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Do I get access to a Website control panel?

Yes, we provide you with complete access to your own dedicated hosting control panel. Your hosting control panel allows you the flexibility of creating unlimited email accounts, using an integrate FTP file-manager, and more.

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Website Features



Do I get my Own Website with TenantWIZ?

Yes. We provide you with your very own Website built on your own domain name. While you do need to provide the domain name to us, your Website is configured & built with the TenantWIZ property management engine and becomes part of our upgrade & support service, receiving automated upgrades & maintenance around-the-clock.

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Is Website Design Included with TenantWIZ?

While customized Website design is not included with TenantWIZ we do offer customized design services as well as custom coding services to assist you in achieving the look & desired functionality for your vacation rental software and property management software Website.

Additionally we do offer free customization for your design header with your initial configuration. Also, if you already have an existing Website, we can assist you in replicating your Website design while integrating the TenantWIZ engine. Feel free to contact us for more information.

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Can I customize my Website on my own?

Yes. You can customize your TenantWIZ Website on your own. Simply select the custom template option in the templates manager. Once you've done that you can modify 3 files which will control the wrap-around design of your TenantWIZ Website:

  • /tenantwiz/store/includes/header_custom.inc - Controls the look & feel of the header for pages outside of the tenantwiz folder (i.e. home page, about us, etc.)


  • /tenantwiz/store/includes/header_custom_secondary.inc - Controls the look & feel of the header for pages within the tenantwiz folder (i.e. search, property details, reservation pages, etc.)


  • /tenantwiz/store/includes/footer_custom.inc - Controls the look & feel of the footer for all pages on your Website.
To access these files (along with other files on your Website), simply login to your TenantWIZ Hosting Control panel (separate from your administration panel) and click on the File Manager icon.

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What types of Payments can I receive from Renters on my Website?

With TenantWIZ you have the flexibility of setting up numerous types of payment options, both real-time and non-real-time. This means that you can create options such as bank wire, cashier's check, money order, etc., as well as process payments via credit card both in real-time and non-real-time.

Additionally, TenantWIZ is pre-integrated with popular payment systems such as PayPal, 2Checkout.com, and Authorize.nets, and even allows renters to make payments on reservations directly from their account login panel!

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Can renters make Reservations in Real-time on my TenantWIZ Website?

Yes. Renters can make reservations in real-time directly on your Website, and you have several different options as to how that reservation comes through when it is made by a renter directly on your Website and not through the Administration interface.

TenantWIZ features a sophisticate reservation life-cycle system where reservations travel through various stages as listed below:

  • pending - Reservations that are entered on your Webstie come in as pending. Pending reservations must be processed in order to become valid reservations due to the fact that sometimes reservations that are placed on your Website that may be ficticious and in order to avoid that reservations are first entered in as pending. Pending reservations will not trigger emails to owners, and in fact, an owner will not be notified of a reservation until that reservation is deemed confirmed.


  • processed - A reservation marked as processed is a reservation that was either inserted on the Website by a renter or a reservation that was manually inserted directly on the administration interface. A reservation should be marked as processed once pricing & availability are confirmed. For example, once a reservation comes in as pending from the Website, you should take the precautions of double-checking all pricing and availability information on the property prior to changing the status to processed. A processed reservation will trigger an email to the renter informing them that the online rental agreement will now need to be completed and full payment required in order to confirm the reservation.


  • confirmed - A reservation that is confirmed has both been paid for and the online rental agreement has been completed by the renter. When a reservation is confirmed, all parties involved are notified including owners, renters, agents (if any), and sales persons (if any).


  • canceled - A reservation that has been cancelled in the system. This triggers emails to all parties involved informing them that the reservation has been cancelled.
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Signing Up



Is there a contract commitment for TenantWIZ?

No. There is no commitment or contract required for the TenantWIZ service. You can cancel anytime, but just ask some of our current customers because TenantWIZ is not just a service, it's a way of life! Experience the incredible features that TenantWIZ has to offer for a low monthly fixed price that doesn't include booking fees like many other property management software companies!

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How do I setup an account?

Setting up an account is simple on tenantwiz.com. To create an account, click here, and fill out the information on the form. Upon filling out the form you will need to confirm you're email address in order to estsablish your account. Once you've established an account and login you can either utilize our free online tools, or continue with the sign-up process for the TenantWIZ Premium Service.


Is there an initial setup cost for TenantWIZ? If so what does it include?

Yes. There is a one-time setup cost of $69. This includes setup & configuration of your TenantWIZ Website as well as free design customization of your Website header. The initial setup will also consist of a personalized walkthrough of the software and usage of the administration system as well as your Website hosting control panel.


How can I speak to someone to ask them questions before I get started

You can certainly speak to a live customer service representative prior to signing up for the TenantWIZ service. In order to reach us, feel free to call us toll-free at 866-993-6879 in the United States and Canada. For contact information in other countrties of the world, please click here.




Administration Features



How can I access my Administration panel?

In order to access your administration panel, upon signing up, please login to your account at TenantWIZ.com. Upon logging in, please click on the "Access my TenantWIZ Premium Service Account" which will contain all the information you will require for accessing both your TenantWIZ Adminstration and Website Hosting control panel.




Do I have to install software on my PC to access the administration panel?

No. TenantWIZ is a purely Web-based Software as a Service (SaaS) which allows you the freedom of accessing your administration system and Website from anywhere in the world with an Internet connection. Simply logon to your administration system with the URL provided in your account panel and manage your vacation rental or property management Website from anywhere in the world!




Do I have to install software on my PC to access the administration panel?

No. TenantWIZ is a purely Web-based Software as a Service (SaaS) which allows you the freedom of accessing your administration system and Website from anywhere in the world with an Internet connection. Simply logon to your administration system with the URL provided in your account panel and manage your vacation rental or property management Website from anywhere in the world!




How do I find my username and password for my Administration panel?

To locate your login information for your TenantWIZ administration panel, which includes your username and password, along with other important information, such as for accessing Web hosting control panel, initial setup information for your TenantWIZ software Website and more!


What do I need to do in order to configure my TenantWIZ Website for first time use?

There are a few important settings requiring modifications in order to configure your Website for first-time use. The following is a list of important action items to configure when you first get started:

  • System Settings - The first action item is your system settings, which are at the heart of your online rental software Website. The system settings contain important functionalities which can be turned on or off. For example, whether or not you want owner's to see renter details, whether renters can make real-time payments online, and so on. It also contains important store information such as the name of your company, address, phone, and more. The contact details for your company are used throughout the system in referencing your business and Website and in electronic reservation emails.


  • Email Settings - Email settings are critical to the operation of your overall vacation rental software Website. Configuring the email settings is usually done by your account representative who creates and customizes your build for you. If your email settings are not configured properly, reservations, inquiries, and other functions throughout the system will not work properly. Please visit our support page to post a support request if you are having difficulties receiving emails through the system.


  • Area Manager - Areas are critical for your system since you'll be assigning your properties to those areas. You can create the area structure of your desire based on the location of your properties. For example, if you're simply renting in one locale then you would merely add the locale as your main area. On the other hand, if you are renting in a wide variety of locations, then you can create a more complex structure of areas in the system. For example, if your properties are located in cities across North America, you may want to add North America as your main area, states as sub-areas, and then cities as sub-areas to your states. The structure is entirely up to you.


  • Owner Manager - It is important to add owners to the system prior to adding in your properties. If the only property that you are renting is your own, then you enter yourself as an owner within the system. However, if you are renting other owners' properties, then you would enter the other owners into the system. Owner's get their own account login on your Website where they can view & manage reservations, update property information, etc., all based on what specific privileges you provide them with in the System Settings section.


  • Agreements Manager - Another important step to configuring your store is to add an online agreement to your system. TenantWIZ automatically comes with a default online agreement, however, you should modify the agreement to suit your business including local, state, and federal regulations that may apply to your business. Online rental agreements can be assigned to one or many properties in the system through the Add/Update/Clone Property functions. Renter's must electronically sign the online rental agreement in their account prior to being able to confirm a reservation, providing you with an added layer of protection.


  • Rates Manager - Rate groups and rates can and must be entered in the system prior to loading your first property. You can create unlimited rate groups and assign unlimited rates to each of those rate groups. Afterwards, you can assign your rate group containing all its rates to one or multiple properties. Please note that when creating rates within the rate groups that the beginning date is the check-in date and the ending date is the check-out date. Subsequent rates must match for the check-out and check-in. For example:
    • Jan 01, 2009 - Feb 04, 2009
    • Feb 04, 2009 - Mar 20, 2009
    • Mar 20, 2009 - Jun 15, 2009



Free Online Tools



What are the TenantWIZ Free Online Tools?

The TenantWIZ Free Online Tools is a newly launched service from TenantWIZ providing you with a few basic tools for managing a single property. In essence, the Free Online Tools provide a very lite version of the full-blown TenantWIZ Vacation Rental Software & Property Management Software system, allowing you to test-drive a few of the exciting features of TenantWIZ with one property.




How many properties can I use with the Free Online Tools?

You can only use one property with the TenantWIZ Free Online Tools. However, the full version (TenantWIZ Premium Service) provides you with the ability to add and manage an unlimited number of properties with your system.




What kind of tools are included?

The TenantWIZ Free Online Tools offer you a variety of tools to use with one property. This includes a rate manager, a black-out date manager, an expense tracker, a renter issue manager, and others. In addition, the Free Online Tools provide you with a dedicated property details page where you can accept inquiries from potential renters of your property and a place where you can showcase property information along with photos, descriptions and more.




How do I start using the Free Online Tools?

To start using the TenantWIZ Free Online Tools you will need to create an account on the sign-up page on the TenantWIZ.com Website or click on the sign-up today link on the main menu. You will be required to validate your email address, so be sure to insert the correct details. Once you've validated your account, log into your account and click on the Free Online Tools link in your account panel to add your property details there.




What is the difference between Free Online Tools and TenantWIZ Premium Service?

The TenantWIZ Free Online Tools allow you to use a limited, or lite version, of the TenantWIZ Premium Service with one single property. The Free Online Tools do not offer you a dedicated Website, but does offer a dedicated property details page located on TenantWIZ.com.

The TenantWIZ Premium Service is the full-blown version of TenantWIZ, offering you thousands of incredible features for managing an unlimited number of properties with your system. The TenantWIZ Premium Service also offers free Web-hosting, unlimited upgrades, support and more for a simple fixed monthly fee of $69/month. You never have to pay booking fees or volume fees for having multiple properties.




Contact



How can I get in touch with TenantWIZ?

To get in touch with us simply visit our contact page. To call us toll-free within the United States and Canada dial 866-993-6879. To reach us in the UK dial +020.799.36029, and in Mexico dial +52.558.525.7248. To reach us from anywhere else in the world call +1 310.855.3442.




What other services do you offer?

We offer a wide variety of services from customized Website design services, to custom programming and more. Feel free to contact us today for more information.